17 - Waiters, Yes or No?

In this episode we unpack the debate about having customers waiting for their services within your business. Is it a good to have them there and get one-on-one time to build and foster the customer relationship? Or is it a distraction for your Advisors and Technicians who feel under pressure for having to work in front of the customer? You tell us!

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You can find information about the work we do at iforabe.com

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You can also submit topics or questions to institute@iforabe.com

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Thank you for supporting and uplifting the automotive service industry.